Pink Hygiene has recently launched a new internal Customer Relationship Management (CRM) system to strengthen their customer service and efficiency within the workplace.
Whilst customer service has always been at the forefront of their offering, the systems that were previously in place were not suitable for the level of growth that the company was experiencing.
After researching various options, Pink Hygiene took the decision to invest in a multipurpose system which allows them to manage a variety of different areas. From customer account management, to stock control and lead handling, this all-encompassing system provides a one stop shop to assist with all fields the business. In addition, the flexibility of the CRM allows it to integrate with the Scan, Service and Verify proof of service system which was already in place.
Adam Speck comments ‘when looking at a new system we were keen to invest in something which would help to future proof the business by being flexible and thus growing alongside the company and any changing requirements. The system which we have chosen ticks all of those boxes and is already proving to have a positive impact on our internal setup and overall efficiency. Previous manual tasks have now been automated which allows us to concentrate further on our customers, which is ultimately where our focus should lie.”
For more information about Pink Hygiene’s customer orientated approach visit www.pinkhygiene.co.uk.